Privacy Policy

Energy Gate Pty Ltd | ABN 21 655 732 595 | Last updated: [date of publication]

1. Who we are

Energy Gate Pty Ltd (ABN 21 655 732 595) (“Energy Gate”, “we”, “us”) is a licensed electrical contractor (Electrical Contractor Licence 92757) providing solar, battery storage, EV charging, air-conditioning and electrical services across South East Queensland. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. The information we collect

Your name and contact details (phone, email, property address)
Details about your property and energy use that you choose to give us — roof, switchboard and meter details, electricity bills and usage, and photos you upload through our forms
Details of your enquiry, quotes we prepare for you, and work we carry out
Billing and payment details for work we perform
Records of our communications with you
Basic website usage data (such as pages visited and device type) collected through cookies and analytics

3. How we collect it

Directly from you — through the forms on this website, by phone, email or messaging, and in person during site visits — and automatically through our website when you browse it.

4. Why we collect and use it

To respond to your enquiry and prepare an accurate quote
To design, install and service your system, and to meet our safety and compliance obligations
To apply for rebates and incentives on your behalf (for example small-scale technology certificates and government solar or battery programs) where you ask us to
To lodge grid connection and metering applications with your electricity distributor or retailer where required for your job
To register product warranties with manufacturers on your behalf
To send you service information, reminders and follow-ups about your system, and to invite you to leave a review
To improve our website and services, and to meet our legal and record-keeping obligations

5. Who we share it with

We only share personal information where it is needed to do the above:

Our licensed electricians, staff and subcontractors working on your job
Product manufacturers and wholesalers, for supply, warranty registration and technical support
Government bodies and scheme administrators involved in rebate or certificate processing
Your electricity distributor or retailer, for connection and metering applications
Our service providers, such as accounting, IT and software platforms that help us run the business
Regulators or other parties where the law requires it

We do not sell your personal information.

6. How we store and protect it

We take reasonable steps to keep personal information secure, limit access to people who need it, and hold it only as long as needed for your job, warranties and our legal obligations — records of electrical work may be kept for the periods required by law.

7. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use it. You can disable cookies in your browser settings; parts of the site may not work as intended without them.

8. Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, using the contact details below.

9. Complaints

If you have a concern about how we have handled your information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.